Support

Need help with Paws Out or another Mellowmoss game? Email us at mellowmoss.games@gmail.com and include your device model and what happened. We usually reply within a few days.

Where is my progress saved?

On your device, with an automatic backup: Google Play Games on Android, iCloud on iPhone. If you reinstall the game or move to a new phone signed in to the same Google account or Apple ID, your progress comes back by itself.

I bought something. How do I get it on a new phone?

Open the shop in the game and tap Restore purchases while signed in with the same Apple ID or Google account you used to buy. Coins and boosters that were already used can't be restored, but Remove Ads and other permanent purchases can.

How do I stop personalized ads?

On iPhone: Settings, then Privacy & Security, then Tracking, and turn Paws Out off. On Android: Settings, then Google, then Ads, and delete or reset your advertising ID.

Refunds

Purchases are handled by Apple and Google. Request a refund at reportaproblem.apple.com for the App Store, or from your order history in Google Play.